Terms & Conditions

Terms & Conditions

Hogan Laundry & Dry Cleaning

💡 What is "Kiloan (KG)" Service? (Please Read First)

Kiloan Service is an everyday Wash & Fold service charged strictly by total weight (per kg) — NOT per individual item.

We weigh your entire bag of casual garments on a digital scale (e.g., 2.5 kg × Price per kg). It is designed for daily clothes (t-shirts, shorts, gym wear, socks, underwear) that can be machine-washed and tumble-dried together in a single load.

1. Initial Inspection & Declarations

• Customers are required to notify our staff if any items require special handling, are made of delicate fabrics, tend to bleed color, or have pre-existing damage (e.g., tears, loose buttons, worn-out fabric).
• High-Value / Luxury Items (Value > IDR 1,000,000): Must be declared upon drop-off and processed under Piece Care / Special Treatment. If submitted under Regular Kiloan (KG) service without declaration, compensation limits will strictly follow the standard Kiloan (KG) policy.
• Customers are responsible for checking all pockets prior to handover. Any items found during processing will be returned, but Hogan Laundry assumes no legal responsibility for missing or damaged valuables left in pockets.
• Underwear & Micro-Items: For Kiloan (KG) services, customers are strongly advised to secure small items or delicate underwear inside a laundry mesh bag. Hogan Laundry is not liable for missing micro-items processed in bulk Kiloan loads without protective mesh bags.

2. Stain Removal Treatment

• Stain removal treatment does not guarantee 100% stain elimination. Success depends on fabric type, age of the stain, and prior washing attempts.
• Hogan Laundry prioritizes fabric safety. If a stain cannot be removed without risking damage to the fabric or color fading, the process will be halted and a base treatment fee of IDR 25,000 / pcs will still apply for the specialized chemicals and labor involved.

3. Color Bleeding, Fabric Sensitivity & Express Heat

• Damage resulting from inherent fabric characteristics (aging, natural shrinkage, brittle buttons) or items missing a manufacturer "Care Label" is beyond the liability of Hogan Laundry.
• Kiloan (KG) services are processed together in batches per customer load. Customers are strongly advised to separate dark/vibrant garments or delicate items into Special Care to prevent color transfer. Any color bleeding caused by unseparated items remains the customer's sole responsibility.
• Express & High-Heat Drying Notice: Express services utilize high-temperature drying to ensure fast turnaround. Heat-sensitive fabrics (e.g., wool, rayon, silk, specialized synthetic blends) processed under Express Kiloan at the customer's request carry an inherent risk of shrinkage or texture alteration, which is beyond Hogan Laundry's liability.

4. Compensation & Liability Limits

In the event of complete loss or total damage proven to be caused directly by operational negligence on our part, maximum compensation is strictly capped as follows:

• Kiloan (KG) Service: Maximum 5x the proportional washing fee of the specific damaged/missing item, up to a maximum limit of IDR 150,000 per receipt (whichever is lower).
• Piece Care / Dry Cleaning: Maximum 10x the washing fee of the specific item, or up to IDR 500,000 per pcs (whichever is lower).
• Hogan Laundry shall not be liable for indirect, consequential, or emotional losses. All compensation claims must be submitted with the original Hogan Laundry receipt.

5. Claims Period, Rewash & Unclaimed Items

• Claim Windows: Any complaints regarding missing items, cleanliness, or ironing quality must be reported within 24 Hours of collection or delivery. Customers are encouraged to inspect their laundry upon handover with our staff/driver.
• Complimentary rewash requests are valid within 24 hours of receipt, provided that all original Hogan Laundry tags remain attached and intact, and the garment has not been worn.
• Items uncollected after 30 days will incur a storage fee of IDR 5,000 / day. Items remaining unclaimed after 60 days without prior notice may be donated or disposed of without further obligation or compensation.

6. Payment Terms, Delivery & Third-Party Couriers

• Full payment must be settled upon or prior to garment collection/delivery. For delivery orders, garments will only be released upon receipt of full payment (Cash or Bank Transfer confirmation).
• Third-Party Courier Release: If a customer requests delivery or pickup via third-party couriers (e.g., Gojek, Grab, Lalamove, or external logistics), Hogan Laundry's liability ceases once the garments are handed over to the courier driver. Any damage, loss, or weather-related issues during transit are strictly the responsibility of the customer and the chosen courier service.

7. Force Majeure

• Hogan Laundry is released from liability for delays, damage, or loss caused by circumstances beyond reasonable human control, including natural disasters, Heavy Rain, fires, floods, civil unrest, or major utility power/water outages from public providers.