1 Information We Collect

We may collect personal information that you provide directly to us when you contact Hogan Laundry, submit an inquiry, book a pickup, request delivery, make a payment, or communicate with our team.

• Name and contact details, including phone number, WhatsApp number, and email address.
• Pickup and delivery address, including hotel, villa, apartment, room number, reception details, or other location instructions when needed.
• Laundry order details, service preferences, garment notes, special handling requests, and delivery instructions.
• Photos, messages, receipts, payment confirmation, or transaction references related to your order.
• Customer feedback, complaints, reviews, and customer support communications.

We may also collect general website usage information, such as device type, browser type, IP address, visited pages, referring pages, date and time of access, and cookie or similar tracking data.

2 How We Use Your Information

We use the information we collect to operate our laundry services and improve customer experience.

• To process laundry bookings, pickup requests, drop-off services, delivery arrangements, and order updates.
• To contact you about order status, pricing, payment confirmation, pickup timing, delivery timing, or customer support.
• To weigh, identify, process, clean, fold, package, and return your laundry properly.
• To respond to questions, complaints, feedback, reviews, and service requests.
• To improve our website, services, quality control, operational workflow, and customer communication.
• To prevent fraud, misuse, unauthorized activity, service disputes, or security issues.
• To comply with applicable laws, regulations, accounting requirements, and business obligations.

3 Pickup, Delivery, and Hotel or Villa Information

For pickup and delivery services, we may ask for your accommodation name, address, reception or security instructions, room number where necessary, and safe pickup location details. This helps us collect and return your laundry accurately and efficiently.

You are responsible for providing accurate and complete information. Hogan Laundry is not responsible for delays, failed pickup, failed delivery, or misplaced orders caused by incorrect, incomplete, or unclear customer instructions.

4 WhatsApp, Email, Phone, and Social Media Communication

When you contact us through WhatsApp, email, phone, social media, website forms, or messaging platforms, we may store your message history and contact details to manage orders, confirm instructions, provide customer support, and improve our services.

Third-party platforms such as WhatsApp, email providers, payment providers, map services, and social media platforms may process your data under their own privacy policies. We encourage you to review the privacy policies of those platforms separately.

5 Payment Information

We may collect payment-related details such as payment method, payment confirmation, bank transfer proof, PayPal confirmation, invoice details, or transaction references. These details are used to verify payment, complete your order, and maintain business records.

We do not intentionally collect or store full credit card numbers, online banking passwords, or sensitive financial credentials through our website. Payments made through banks, PayPal, payment gateways, or other third-party services are subject to the privacy and security practices of those providers.

6 Cookies and Website Tracking

HoganLaundry.com may use cookies or similar technologies to support website functionality, analyze traffic, improve page performance, remember preferences, and understand how visitors use our website.

You can manage or disable cookies in your browser settings. Some website features may not work properly if cookies are disabled.

7 Sharing of Personal Information

We do not sell or rent your personal information. We may share your information only when necessary to provide our services, operate our business, or comply with legal obligations.

• With Hogan Laundry staff, customer service team, laundry processing team, pickup staff, and delivery staff.
• With payment service providers, banks, PayPal, or payment processors when required for payment verification.
• With website hosting, IT support, analytics, security, communication, or system service providers.
• With professional advisors, accountants, legal advisors, insurers, or auditors where necessary.
• With government authorities, regulators, courts, or law enforcement when required by applicable law.

8 Data Storage and Security

We take reasonable administrative, technical, and operational measures to protect personal information against unauthorized access, misuse, loss, alteration, disclosure, or destruction.

However, no website, messaging platform, internet transmission, or electronic storage system can be guaranteed to be completely secure. We encourage customers to avoid sending highly sensitive information through unsecured channels.

9 Data Retention

We retain personal information only for as long as reasonably necessary to provide services, maintain customer and business records, resolve disputes, improve operations, comply with accounting or tax obligations, and meet legal requirements.

When personal information is no longer needed, we will take reasonable steps to delete, anonymize, or securely store it in accordance with applicable business and legal requirements.

10 Your Rights

Subject to applicable Indonesian laws and regulations, you may have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete personal information.
• Request deletion of your personal information where permitted by law.
• Withdraw consent for certain types of data processing.
• Object to or request limitation of certain uses of your personal information.
• Ask how your personal information is collected, used, stored, shared, and protected.

To make a request, please contact us using the details listed in the “Contact Us” section below.

11 Marketing and Service Communications

We may send service-related messages such as booking confirmations, pickup updates, delivery updates, payment reminders, order details, customer support responses, or important service notices.

We may also send promotional messages, offers, or service updates when permitted by law or when you have interacted with our services. You may opt out of marketing communications at any time by contacting us or following the opt-out instruction in the message. Service-related messages may still be sent when necessary to complete your order.

12 Third-Party Links and Services

Our website may include links to third-party websites or services, including maps, WhatsApp, payment providers, review platforms, social media pages, or partner websites. We are not responsible for the content, privacy practices, security, or policies of third-party websites or platforms.

Please review the privacy policies of any third-party website or service before providing personal information.

13 Children’s Privacy

Our services are intended for general customers and are not specifically directed to children. We do not knowingly collect personal information from children without appropriate consent from a parent or guardian.

If you believe a child has provided personal information to us without proper consent, please contact us so we can take appropriate action.

14 International Visitors

Hogan Laundry provides laundry services in Bali, Indonesia. If you access our website or contact us from outside Indonesia, your information may be processed in Indonesia or through service providers located in other countries.

By using our website or services, you understand that your information may be transferred, processed, and stored according to this Privacy Policy and applicable laws.

15 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website features, operational practices, legal requirements, or customer communication channels.

The updated version will be posted on this page with the revised “Last Updated” date and time. We encourage you to review this Privacy Policy periodically.

16 Contact Us

If you have questions, requests, or concerns about this Privacy Policy or how we handle your personal information, please contact us: